mejavip FAQ

No. mejavip permits only one account per person. If we detect multiple accounts linked to the same email, phone number, or payment method, we will suspend all associated accounts without refund. This policy protects against fraud and ensures fair play across the platform. During registration, you confirm that you are opening your first and only account with mejavip. If you have a previous account that is no longer in use, contact support to request account closure before opening a new one.

During registration on mejavip, you provide a username, email address, strong password, and mobile number. Your email is verified via a link sent to your inbox—check your spam folder if you do not see it. Your mobile number may be used for support contact and account recovery. Before your first withdrawal, you must submit identity verification documents (such as a national ID or passport) and complete our Know Your Customer (KYC) process. This typically takes one business day. mejavip uses your information only for account security, payment processing, and compliance; we do not share your data with third parties except where required by law.

Deposits via local payment, online payment, e-wallet, mobile banking, or local payment are instant on mejavip. Log in to your account, select the e-wallet payment method, enter your deposit amount, and you will be redirected to the wallet app to confirm the transaction. Once confirmed, your balance updates immediately and you can begin playing. Each payment method has its own verification step—follow the on-screen prompts. If your deposit does not appear within subject to verification, contact support with your transaction ID. We process most payment issues within 24 hours. Deposits are subject to a minimum amount; check the payment page for current limits.

Yes. mejavip supports bank transfers via online payment, e-wallet, mobile banking, and local payment virtual accounts. To deposit, log in, select bank transfer, and we will generate a unique virtual account number. Transfer your funds from your own bank account to this number. Your balance updates once the transfer clears—typically within one to two business hours during banking hours. Do not use a third-party account; transfers must come from an account registered in your own name. If your transfer does not arrive within 24 hours, contact support with your bank transaction reference. Bank transfers are available 24/7, though processing may be slower on weekends or public holidays like Idul Fitri or Idul Adha.

To withdraw from mejavip, you must first complete account verification by submitting identity documents. Once verified, log in, select the withdrawal method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), enter your amount, and confirm. E-wallet withdrawals typically complete within one to four business hours. Bank transfers may take one to two business days depending on your bank. Each withdrawal is subject to a minimum and maximum amount shown on the withdrawal page. If your withdrawal request is pending after 24 hours, contact support. We do not charge withdrawal fees; your bank may charge a small transfer fee.

Demo mode is not currently available on mejavip. To access games, you must open a real account and make a deposit. However, many games on our platform allow you to view rules, paytables, and gameplay videos before you play with real funds. Football betting, live-dealer games, slots, and esports markets on mejavip all operate with real outcomes. If you are new to a game, we recommend reviewing the rules page or contacting support for a walkthrough before wagering.

mejavip rewards active members through a loyalty tier programme. As you play football betting, live-dealer games, and slots, you earn points based on your activity. Points accumulate toward tier levels—Bronze, Silver, Gold, and Platinum. Each tier unlocks perks such as faster withdrawals, priority support, or special offers. Your tier status is displayed in your account dashboard. The loyalty programme resets monthly or according to mejavip's current schedule; check the promotions page for details. Support can clarify your current tier and explain how to reach the next level.

mejavip gives you full control of your account settings. You can update your email, phone number, password, and registered name from your account dashboard. You can also view your transaction history, deposit and withdrawal records, and loyalty tier status. For security, we recommend changing your password regularly and keeping your email verified. If you suspect unauthorized access, change your password immediately and contact support. We also allow you to request account closure if you no longer wish to use mejavip; contact support to initiate this process.

You can reach mejavip support by email using the contact form on our website or by visiting the support page. When you email support, include your account username, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team typically responds within 24 business hours. For faster help, use live chat on mejavip—it is available 24/7 and often resolves issues immediately. We also offer phone support in English and Indonesian; phone numbers are listed on the support page. Choose the contact method that works best for your issue.